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Author: nicolas

Q2 2021 Team Successes

What has our team accomplished in the first half of 2021? Read more to learn about the exciting things our team is working on.

Modernizing Your Mortgage Business with RPA and IA

The following articles illustrates the purpose, scope, adoption, as well as the pros and cons of implementing Robotic Process Automation and Intelligent Automation technologies on different use-case examples as well as in the mortgage industry.

BaseCap Analytics Data Quality Manager Demo at FinovateSpring 2021

Topic: How BaseCap Analytics’ Data Quality Manager helps organizations get clean data for all their business needs. Video Description Co-Founders Steve Smith and Nicolas Guillen take us through the flow of ensuring the delivery of quality data using BaseCap’s Data Quality Manager. About BaseCap Analytics We help organizations improve the quality of the data they rely on across all their business needs. Using BaseCap’s Data Quality Manager, users have one place where they can: IDENTIFY data issues […]

Get Ready For CFPB Data Requests

The Consumer Financial Protection Bureau (CFPB) is cracking down on mortgage servicers, following a warning earlier in the year that it would take “aggressive action” to make sure these mortgage companies follow the law.

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Terms & Conditions

24 Hour Loan Due Diligence Guarantee

Guarantee Offer:
We guarantee a 24-hour turnaround time for performing a standardized diligence checklist and providing a certification for eligible loans. If we fail to meet this commitment, we will provide a credit for the affected loan on the client’s next loan submission. This guarantee timeline does not apply to exception resolution and subsequent reruns of loans.

Conditions & Exclusions:

This guarantee applies under the following conditions:

  1. Cutoff Times & Business Days:
    1. The 24-hour period begins from the time of submission, provided it occurs before the daily cutoff time as defined in the contract.
    2. 2.Submissions received after the cutoff time will be treated as received on the next business day, and the 24-hour period will begin from that point.
  2. Force Majeure & System Outages:
    1. This guarantee does not apply in the event of Microsoft Azure outages, broader cloud service disruptions, or any force majeure events beyond our control.
  3. Third-Party Dependencies:
    1. If document scans, data files, third party reports or other required materials are delayed due to our provider or an integration partner, the 24-hour clock will not begin until all necessary documents and data are received.
  4. Volume Spikes:
    1. If loan volume exceeds 30% of the rolling 30-day average, we reserve the right to temporarily suspend the 24-hour guarantee until processing volumes return to normal or are reflective of the new increased average.
  5. Exclusions & Modifications:
    1. We reserve the right to modify or suspend this guarantee at our discretion in the event of circumstances beyond our reasonable control.
    2. The credit applies only to the next loan submitted by the client and has no cash value.

By submitting a loan for diligence under this guarantee, the client acknowledges and agrees to these terms.