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Customer Story: Streamlining Servicing Transfers at Equiant

Equiant’s partnership with BaseCap Analytics marked a pivotal improvement in their servicing transfer operations. The data validation platform not only...

Customer Story: Automating UCC Deadline Tracking at Lument Bank

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Validating Data From Third Parties

A prominent investment firm had been growing its mortgage business and consulted with BaseCap Analytics to address its growing data...

Revolutionizing Mortgage Document Processing with Automation Technologies

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Cross-Platform File Standardization

Enabling Cross-Platform File Standardization With BaseCap Analytics Why automation is critical for connecting data between different platforms and systems at...

Mortgage Experts Predict 2025 Trends

Mortgage Experts Predict 2025 Trends and Strategies for Lender Success What to expect and how to optimize your lending operations...

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Terms & Conditions

24 Hour Loan Due Diligence Guarantee

Guarantee Offer:
We guarantee a 24-hour turnaround time for performing a standardized diligence checklist and providing a certification for eligible loans. If we fail to meet this commitment, we will provide a credit for the affected loan on the client’s next loan submission. This guarantee timeline does not apply to exception resolution and subsequent reruns of loans.

Conditions & Exclusions:

This guarantee applies under the following conditions:

  1. Cutoff Times & Business Days:
    1. The 24-hour period begins from the time of submission, provided it occurs before the daily cutoff time as defined in the contract.
    2. 2.Submissions received after the cutoff time will be treated as received on the next business day, and the 24-hour period will begin from that point.
  2. Force Majeure & System Outages:
    1. This guarantee does not apply in the event of Microsoft Azure outages, broader cloud service disruptions, or any force majeure events beyond our control.
  3. Third-Party Dependencies:
    1. If document scans, data files, third party reports or other required materials are delayed due to our provider or an integration partner, the 24-hour clock will not begin until all necessary documents and data are received.
  4. Volume Spikes:
    1. If loan volume exceeds 30% of the rolling 30-day average, we reserve the right to temporarily suspend the 24-hour guarantee until processing volumes return to normal or are reflective of the new increased average.
  5. Exclusions & Modifications:
    1. We reserve the right to modify or suspend this guarantee at our discretion in the event of circumstances beyond our reasonable control.
    2. The credit applies only to the next loan submitted by the client and has no cash value.

By submitting a loan for diligence under this guarantee, the client acknowledges and agrees to these terms.